PRIVACY POLICY

Last updated: Dec 2, 2018
Effective date: Dec 2, 2018

At Ulai Health LLC, our users’ privacy matters. That is because honoring and protecting the trust of our customers, partners, and patients is at the center of who we are and why we do what we do. Therefore, every member of Ulai Health team is committed to protecting your information in the strictest confidence.

Accordingly, we will never sell, rent, or otherwise share your personal information with advertisers. Should we ask you to provide certain information, we will only use it to improve your interaction with us in accordance with our privacy policy set forth.

Your Consent

Please read this privacy policy carefully. By accessing and using our website, you accept this privacy agreement and permit us to collect and store such data. In addition, we may ask you to further confirm your consent to our privacy policy for you to access certain areas/complete certain activities of our website. If you disagree with the terms of our privacy policy, you may contact us in accordance with “questions and feedback” section below or you may refrain from using it.

What information we collect

1. We collect the information that you choose to provide us with in various ways. For instance, you may provide your information to us when you use our “Quick Message, Quick Response Form” under the main menu “Contact Us”. In this case, you are required to give us your email address and your message so that we can promptly respond to you. Some of the other examples are when you place an online order, sign up for our update emails, create an account, submit a job application, or process a payment. These types of information we collect about you may include your name, email address, physical address, payment method information, billing and shipping address, phone number, birthday, demographic information and any other information you choose to provide. Certain information, statements, data, and content (such as photographs) which you may submit to us are likely to reveal your gender, ethnic origin, race, nationality, age, and/or other demographic information about you.

* We do not knowingly collect sensitive information such as government-issued identifiers, social security numbers, financial account information, insurance plan information or specific information related to your health or medical conditions.

2. We may also collect information about you from others. As an example, we may collect your information when a user enters your name and email address in our web forms. Also, we may collect information about you when you visit the site, including your IP address, browser type and domain name, the date, time and length of your visit, the functions you used and content you viewed, the number of times you visit and/or purchase from the site, the items you place in your shopping cart, the web pages you visited before and after visiting the site and other information collected through cookies and other tracking tools (Please see the section titled “Cookies” for more information).

How we use the information we collect

1. Improve your experience on our website such as providing you with more personalized, relevant web contents as well as offering you expedited account and payment processing options
2. Perform data analysis and identify demands to improve our products and services so that we better understand our customers’ needs.
3. Respond to your questions and provide customer support
4. Perform accounting, auditing, and billing activities;
5. Increase the security of our site
6. Create or administer your account and communicate with you about account creation, activity or modification, placed orders and shipping updates
7. Comply with applicable laws, regulations and industry standards
8. Fulfill any orders placed online (including but is not limited to processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Security

Industry standard electronic procedures are in place to ensure the security of information we collect online. Your personal information and credit card or debit card information are encrypted using SSL encryption technology. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to our merchant services. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it is not connected to the Internet, to keep it safe from hackers. Our checkout process uses industry-standard extended validation SSL encryption to defend the privacy and security of your information.

Cookies

“A cookie is a data file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.”

We may use a variety of cookies, such as session, persistent and analytics tools, among others, to identify and authenticate visitors and to store information in your contact form and electronic shopping carts so that they can be retrieved later. By using our website, you accept the use of cookies as described in this Policy. You can disable or delete cookies by changing the preferences on your Device browser (usually located in the “Help” or “Tools” menu). Disabling cookies may, however, prevent you from using some of the essential features of the site. Please note that cookie-based opt-outs are not effective on mobile applications; however, on many mobile devices, application users may opt out of certain mobile tracking activities via their device settings.

Third party links

Our website may contain links to other websites. We do so in our effort to provide you with helpful tips, knowledge, and resources. For example, we may include a third-party link to informative contents about oriental medicine, digital health, or pharmaceuticals that we think would benefit our users. Please note that the linked sites have separate and independent governing polices we do not have control over. We therefore have no responsibility or liability for the content and activities of third-party websites. We advise that you exercise caution when visiting a third-party website, and understand each site’s policies independently from ours.

Changes to our policy

We may modify or update this privacy policy from time to time to reflect changes in our business and practices. At the time of amendment or revision, we will update the “last modified” and “effective” date at the top of this page. The information we collect through or on our site is covered by the privacy policy at the time such information is collected.

No SPAM E-mail

We truly value your privacy and time. We will never send you a SPAM email.

California’s Proposition 65 Warning

“Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.” Some items may contain such chemicals. Please visit the following link for the newly updated list of the proposition 65 by California Office of Environmental Health Hazard Assessment (OEHHA) at https://oehha.ca.gov/proposition-65/proposition-65-list.

Your choice

You may choose not to disclose information with us. However, some information may be necessary to register with us or to take advantage of our simplified ordering process on the website. Likewise, you can opt out of promotional emails, other communications or notifications from us at any time by clicking unsubscribe in our emails, by changing your account email preferences. Additionally, you may restrict the collection or use of your personal information in the following ways:

1. When filling out the form on our website, email us at info@ulaihealth.com indicating that you do not want the information to be used by anybody for direct marketing purposes.

2. You may restrict information we, and other websites, collect through the use of cookies by changing the preferences on your device browser (usually located in the “Help” or “Tools” menu) to disable or delete cookies. Please note that disabling cookies does not delete them from your browser and you must select the delete option from within your browser; however, disabling cookies on your browser may limit your ability to use specialized features on our website.

Information Correction

If you believe that any of your information in our system is incorrect or incomplete, please email at info@ulaihealth.com with the title: Information Correction. We will promptly launch an investigation and correct any information found to be incorrect.

Questions and feedback

We welcome your feedback. If you have any questions or concerns about our privacy policy, the practices of this site, or your dealings with this site, please contact us.
Phone: 866-987-6555
Fax: 703-424-9800
Email: info@ulaihealth.com.